- Vimala Venugopal Muthuswamy, P. Chitramani
- Department of Management, College of Business, King Faisal University, Al-Ahsa 31982, Saudi Arabia.
- Email: fmuthuswamy@kfu.edu.sa.
- Professor in Business Administration, Dean – School of Commerce and Management, Avinashilingam Institute for Home Science and Higher Education for Women, India.
- Email: chitramani_mba@avinuty.ac.in.
ABSTRACT
Purpose: This study examines the interrelations among psychological problems, sustainable health care services, and cancer patient satisfaction in the context of Kingdom of Saudi Arabia. Primarily, this research aims to check the direct relationship between sustainable health care services and cancer patient satisfaction. Whereas this research used cancer patients’ psychological problems as a moderating variable on this relationship.
Method: This article pursues the research by using the methodology of structural equation modeling (SEM) with STATA software. To achieve the aim of this research the data was collected from 96 cancer patients getting treatment in Kingdom of Saudi Arabia.
Findings: The findings demonstrate a positive relationship between sustainable healthcare services and patient satisfaction. Furthermore, the psychological problems of cancer patients served as a significant moderator on this relationship. This revealed a complex relation between all these variables.
Implications/Originality: The following study fills the gap in the existing literature by studying the interconnected dynamics of psychological factors, sustainable health care, and patient satisfaction in cancer care in the Kingdom of Saudi Arabia. The results not only have theoretical implications for future research but also have a practical call for policymakers and healthcare stakeholders to form patient-centric and sustainable care centers for cancer patients.