ABSTRACT

Purpose: The aim of this research was to investigate the factors which influences the diabetic patient’s satisfaction within the healthcare sector. To accomplish this objective this research tests the direct relationship of need for special training and exercise routine with the patient’s satisfaction. Moreover, this research further explores the direct relationship of need for special training and patient’s satisfaction by using exercise routine as a mediator and attitude toward diabetic patient competence as a moderator. Method: An overall sample of 182 diabetic patients employed in various organizations and undergoing treatment at different hospitals was selected using convenience sampling. Data was collected by using a standardized questionnaires and then Stata’s SEM approach was used to assess the relationships of variable. Findings: Findings of this research explores that there is a positive and significant relationship exists among the special training, exercise routine, and patient’s satisfaction. Moreover, findings support the proposed moderation and mediation hypotheses by explaining that there is a significant relationship exists among these paths. It verifies that attitude toward diabetic patient competence have a significant moderating effect and exercise routine has a significant mediating effect in the direct relationship. Originality/Implications: Diabetes patient satisfaction in Saudi Arabia’s healthcare industry is examined in this study. The statistics demonstrate that specific training, fitness promotion, and supportive provider attitudes boost patient satisfaction. These findings highlight the need for patient-centered diabetes management in healthcare policy and practice.